Customer Service Excellence
Brad Cleveland has spent 30 years as a consultant in customer service, providing him unique perspective and expertise to offer insight into the issues facing Evergreen® leaders in this area today. In this talk from Tugboat Institute Gathering of Teams 2021, Brad describes both common missed opportunities and steps that leaders and teams can take to make a difference for their customers.
Empowering My Team through Challenging Times
Lester Thornhill, CEO of Life’s Abundance, approached the challenge of the COVID-19 pandemic with a commitment to continuous improvement. In this talk from Tugboat Institute Gathering of Teams 2021, Lester shares his story of opportunistic innovation through the pandemic, offering a compelling case for seizing upon moments of challenge to strengthen the team and the company for the long term.
Learning to Be a Manager
Prioritizing leadership development, and specifically training new managers, is essential for leaders who are building companies aligned with the Evergreen 7Ps® principles. In this talk from Tugboat Institute Gathering of Teams 2021, Carrie Freeman Parsons, Chairman of global event management company Freeman, shares key lessons she has learned around professional development, purpose, and hiring in her leadership journey. Ultimately, Carrie observes, leaders recognize that learning never stops, and each leader must continue to develop to honor the responsibility of leading the team and the company.
Move to the Edge, Declare it Center
In times of rapid change and chaos, there’s often no playbook for leaders faced with solving complex problems. In this talk from Tugboat Institute® Gathering of Teams 2021, Everett Harper, CEO of software development company Truss, offers insight into a framework he developed to create a pathway for decision making and engineer structure amidst uncertainty.
Innovative Theory: A Framework for Executing Innovation
Michael Horn, co-founder of the Clayton Christensen Institute for Disruptive Innovation, shares a provocative concept in this talk from Tugboat Institute Gathering of Teams 2021. Silicon Valley is widely believed to be the source of disruptive, market creating innovation. Michael deconstructs this myth and argues that Evergreen® companies – operating under long planning horizons and a focus on profitable growth – are actually poised to be the engine for future market creating disruptive innovations. Michael’s presentation provides a compelling case of how Evergreen businesses are best positioned to spark new industries and job growth again and again.
Deep Work: How To Do Meaningful, Profitable Work In A 32-Hour Week
In this talk from Tugboat Institute Gathering of Teams 2021, Natalie Nagele, Co-founder and CEO of software development company Wildbit, shares an innovative idea that has transformed her Evergreen® company: We can actually work a lot less.
In her presentation, Natalie describes the approach she and her husband, Chris, have taken in developing People First operations to support personalized workflow and optimize output for their team of knowledge workers.
Three Months That Will Change Your Life and Help Your Company
Carl Erickson, Founder and Chairman of Atomic Object, had spent 18 years building his Evergreen® company—after a career as an academic—when he realized he had come to a pivotal moment in his life. What he did next significantly impacted his business and his personal well-being.
In this presentation from Tugboat Institute Summit 2020, Carl shares the impact of his sabbatical experience and offers his Evergreen peers encouragement to think how they might step into this opportunity for reflection and personal development for their own and their company’s benefit.
The 5Rs of Being in Service to Others
Chris Mittelstaedt and his partner, Erik Muller, cofounded The FruitGuys in 1998 as a way to bring healthy, fresh fruit to offices and have built the company guided by Evergreen 7Ps® principles. In this presentation from Tugboat Institute Summit 2020, Chris shares the unifying theory of doing business that guides the Evergreen business and keeps the team focused on being in service to others.
Why Are You Doing That? The Values, Beliefs, and Principles That Got Me This Far
Kevin Switick, President and CEO of Avian, Inc., spent 20 years as a Navy test pilot before founding his defense contracting firm. As he has grown his Evergreen® business and developed as a leader, Kevin has become increasingly aware of the key lessons from both his military career and his entrepreneurial education that have guided him as a leader.
In this presentation from Tugboat Institute Summit 2020, Kevin shares these insights and takeaways and describes his commitment to paying his knowledge and success forward through mentorship.
The Status of Energy and Its Future
Fireside Chat with Jack Hand and Dave Whorton
In this interview from Tugboat Institute Summit 2020, Tugboat Institute Founder and CEO Dave Whorton speaks with Jack Hand, Chairman of POWER Engineers. Jack shares wisdom from his 19 years as CEO of the global consulting engineering firm, offering insight into current dynamics and long-term trends in power generation, distribution, and consumption.
